Microsoft Teams users can quickly upload images and GIFs in their team chat. By default, both static and animated images are displayed as a preview thumbnail.
But sometimes, Teams may fail to display images. The image is not visible in the chat. Only a grey or purple rectangle appears instead of the preview thumbnail. Or the images that users attached completely disappear, and Teams does not show any placeholder.
This problem usually affects the desktop client. As a quick workaround, you can switch to the web version of Teams to view the images. But this approach doesn’t permanently solve the problem.
How to Fix Microsoft Teams Not Loading Images
Clear the Cache
If Microsoft Teams won’t show images, log out from your account, and close the app. Then relaunch Teams, and log back in. This quick workaround will flush the client cache. Check if Teams successfully displays images and GIFs now.
If the issue persists, perform an in-depth cache cleanup. Follow the steps below to clean your desktop app cache.
- %appdata%Microsoftteamsapplication cachecache.
- %appdata%MicrosoftteamsLocal Storage.
- Restart your computer. Launch Team and sign back in. Check if the images are loading properly now.
If the image problem also affects Teams’ web version, you need to clear your browser cache.
For detailed instructions, see How to Clear the Cache in Google Chrome.
Disable Hardware Acceleration
Another solution that worked for many users consists of disabling hardware acceleration.
Some users confirmed the issue did not come back after they re-enabled hardware acceleration.
Other Fixes Suggested by Users
- Update Microsoft Teams. Ensure you’re running the latest app version on your machine.
Let us know if images are now visible in the Teams chat.